IMMI: PANEL MEMBER

1. How do I transfer my phone number to another wireless carrier?

You are past the deadline for transferring your phone number. Lines have been turned off and cannot be turned back on. You will need to select a new phone number when you open up a new account.

2. Can I keep the phone service working on my IMMI phone?

Yes, you can open a new account with AT&T and use the IMMI phone with your new SIM card.

3. Can I keep my IMMI phone and accessories?

Yes, you may keep your IMMI phone. If you choose to use or sell your phone, it is very important that you uninstall the Media Tracker application. This application could incur over $1000/month in data charges if not removed. IMMI will not be liable for any charges incurred as a result of incorrectly following the transfer process we’ve laid out or if you fail to uninstall the Media Tracker application.

4. Why is the program being discontinued?

IMMI is now focusing our resources on the completion of our single-source, cross-platform measurement product that tracks media consumption on television, computer screen, mobile device and radio.

We expect to begin new recruitment for a panel sometime next year and hope that if we contact you, you will want to re-join.

For a full description of the IMMI company statement, please visit: http://www.immi.com/press.html

5. Can I get an extension on the deadlines?

We are already past the period where lines have been turned off. It is not possible to turn them back on.

6. If I don’t qualify to transfer my number, what can I do?

Many carriers offer pre-paid phones that you can purchase without pre-qualification. Unfortunately, you cannot transfer your existing phone number to a pre-paid phone. This is a wireless carrier rule that IMMI cannot control.

7. What should I do with my phone if I don’t want to keep the phone or accessories?

There are several options for disposal of your phone. Here are some websites you may want to consider. Otherwise, contact your local garbage collector for instructions on how to dispose of electronic equipment and batteries.

www.cellphonesforsoldiers.com

www.recellular.com

www.charitablerecycling.com

www.recyclingforcharities.com

www.grcrecycling.com

www.collectivegood.com

8. How do I uninstall the IMMI Media Tracker software?

Phone Model: 3125/2125	Phone Model: BlackJack II
1. Press START	1. Press START
2. Select SETTINGS	2. Press ALL PROGRAMS
3. Select/Press 0: MORE	3. Press MORE
4. Select/Press 1: REMOVE PROGRAMS	4. Select SETTINGS
5. Highlight IMMI MEDIA TRACKER	5. Select/Press G: MORE
6. Press MENU	6. Select/Press C: REMOVE PROGRAMS
7. Select REMOVE	7. Highlight IMMI MEDIA TRACKER
8. Select YES when prompted	8. Press MENU
9. Reboot the device	9. Select REMOVE
	10. Select YES when prompted
	11. Reboot the device

9. Where can I get help uninstalling the software?

If you have followed the instructions above under “How do I uninstall the software” and the software does not disappear or your phone starts to have problems, you may need to perform a clear storage. Since a clear storage is a somewhat lengthy process which involves saving your contacts to your SIM card and could erase any files stored on your phone (pictures, music, etc.), we recommend that you contact AT&T business care and ask for help to perform these steps. They can be reached at 800-331-0500. Alternatively, an AT&T store will be able to help you perform a clear storage on your phone. You may be required to perform a change of financial responsibility in order for AT&T to help you with your phone. If you requested instructions on how to transfer your phone line, you would have received a call back or email instructions within 24 business hours of your request.

10. I was on the plan where you only paid for my data charges. How do I reach AT&T to add a data plan to my number?

You will need to contact AT&T directly to add a data package to your line. IMMI has disabled data from flowing out of your phone, but requires you to remove the Media Tracker software in order to avoid any potential transactional data charges. If you utilize data transmission on your phone, you will most likely want to establish a data plan quickly. Once we remove the data plan from your line, we you will be liable for all data transmission at a transactional price. Transactional pricing can be alarmingly high depending on the volume of your usage. We urge you to take precautions.

You can reach AT&T as follows

By Email

In Person

Use Find a Store to locate an AT&T store near you.

Find a Store at http://www.wireless.att.com/find-a-store/

By Phone

View our Contact Us by Phone page to find the best phone number to call.

Contact AT&T by Phone

Customer Support: 1-800-331-0500

For hearing or speech impaired: 1-866-241-6567

11. I was on the list to receive a replacement phone, what should I do now?

IMMI has stopped shipping new devices and accessories. If you do not have a working phone, you may need to purchase one before you can transfer your number.

If your phone is still under warranty, AT&T will replace it as a warranty return after you have established an account with them, if you choose to keep AT&T as your wireless service provider. If you need to purchase a new phone in order to complete the transfer before you can apply for the warranty return on the existing IMMI phone, you may be able to return the new phone within 30 days of purchase for a refund. Please ask for details directly with AT&T as their rules may be different depending upon the circumstances.

12. I was on the list to receive replacement accessories such as a back cover, battery, car charger, wall charger, etc.

IMMI has stopped shipping new devices and accessories. If you need accessories for your Cingular 3125 we recommend.

Bargain Cell

13. I was on the list to receive a BlackJack II, will I still receive it?

No. IMMI has stopped shipping new devices and accessories.

14. How are you planning to handle my personally identifiable information?

IMMI will continue to maintain strict privacy procedures as per our existing privacy policy statement which is located at http://www.immi.com/privacy.

15.    I believe that IMMI owes me money, how do I get reimbursed?

IMMI will review all requests submitted for expenses incurred before 11/25/08 and reply with an answer within 10 business days. Submissions must be made by 12/31/08 and cannot be accepted if they are longer than 60 days since incurred according to the receipt. All requests must be submitted in writing along with appropriate receipts and reason for reimbursement request. Please mail requests to:

IMMI
Attn: Janey Ecker, Reimbursement Request
            1510 Fashion Island Blvd. #300
            San Mateo, CA 94404

16. I was billed for AT&T service past the date that you told me the phone would be shut off. How do I get my money back?

If you have not been using the phone after the date we told you the phone would be shut off, there is a process with AT&T to request credit back. Please send an email to panelmembercenter@immi.com with Billing in the subject line. Include the following pieces of information:

Your Name

Your Email Address

Today’s Date

Wireless Phone number

AT&T Account #

Detailed Description of the dispute

Dollar Amount of Dispute

Start date of issue

End date of issue

IMMI will submit your claim. We will notify you of the resolution as soon as we hear back from AT&T.